About Us


Hi I’m Ali and the owner and founder of Lavender Plan Management.  I am a mum of 3 young adults of whom 2 have NDIS plans.

Throughout their lives, I have often found it hard to find information when needed, and at times have felt I must be the first person to go through a certain scenario as it would be so hard to find answers or get help.  In 2019 as a family, we started Lavender Plan Management.  Our business has grown over the years, and we now have what we believe is an extended “family” working with us.  For some, we have known each other for decades, some are direct family members, and some are newer to Lavender. But everyone comes with like-minded work ethics and a determination to assist others in their NDIS journeys. 

Our daughter Renee named our business as the calming of Lavender eases her anxiety.  Lavender creates calm and relieves stress.  We believe this is something everyone can benefit from when working through the intricacies of the NDIS.

My career has been spent in the customer service industry and I am passionate about assisting others.  I have a Cert IV in Business Management, and a Cert IV in Accounting and Bookkeeping.

Plan Managers

Our group of Plan Managers work strongly with our motto of “Individual Service for Individuals”, ensuring everyone has a sense of a personal connection with their Plan Manager. 

Our team are a qualified, passionate, dedicated bunch and carry a fantastic work ethic with them into the workplace. Many of our staff have immediate family members or friends of family with NDIS plans themselves, so they have an excellent understanding of the NDIS.

We are a personalised, focused business with over 20 years of hands-on experience of caring for our own people with disabilities and have been involved with the NDIS since its inception.

With our personal experience, we understand the importance of good Plan Management and consistently work in a timely manner to ensure your service providers are paid and paid fast. This also keeps your budget up to date, so you know exactly the funding left in your plan.

Meet the Team


Hi I’m Tiana, I’m the eldest daughter of Ali & Paul, the founder of Lavender and big sister to twins, Renee and Stacey whom both have disabilities.
I am a bubbly gal and full of love and happiness! Both Renee and Stacey have shaped me as a person and who I have become to this day.   I see the world in a different light – they are so pure to the world and I strive to be more like them. I truly am blessed to be their sister.
I also have a love for animals.  I have grown up with many animals over my lifetime, I have had animals from rabbits, dogs, birds, to horses and lizards. I am a wildlife carer and have worked in many zoos and even an aquarium with sharks and stingrays!
I have a Certificate III in Administration.  I  love where I work and love the people I work with, I am happy I get to work in a place where I can help out beautiful people like my sisters’.


Hi I’m Brooke, I am a mum of 3 and I am very proud to work in an industry I am passionate about. I have a vast background with over 20 years of experience in the customer service industry along with management, payroll and bookkeeping. I have a Cert IV in Accounting and Bookkeeping and a Cert III in Retail Management.

During my leisure time, I enjoy the simple pleasures of camping with my family.

Phone: 0487 875 008


Hi I’m Charmaine and I am a mum of two and pride myself on providing exceptional support and guidance to our participants and their families. Having worked in Customer Service roles for my entire career I have developed a customer-centric approach where empathy, patience and effective communication are my strengths. I hold a Certificate IV in Accounting and Bookkeeping.

But there is more to me than just my professional role – I am a passionate individual with a deep love for my kids and my adored dog Lilly. My children are my inspiration and I strive to create a better future for them – they have taught me valuable life skills like adaptability, resilience and unwavering dedication, that directly translate for me into my work ethic.

Outside of my work role you will likely find me sharing laughter and creating memories with my friends and family, or find me on a cruise ship exploring new destinations and cultures.

Phone: 0459 750 222


Hi I’m Elysia and I am a mum of 3, one of whom is also an NDIS participant. This gives me empathy and understanding of the process from the other side.

I have worked in customer service roles for the past 20 odd years, from Hospitality, to retail to admin. I hold a Certificate IV in Accounting and Bookkeeping, and also a Certificate II in Retail and a Certificate III in Retail Management.

Lavender is more than a workplace, it is a family and I love coming to work as we all work so cohesively together. Our goal is to empower all of participants to reach their full potential with individualised service and hearing their success stories absolutely makes my day.

My free time is spent with my family and running my kids to all of their training. On the weekends you will find me cheering my kids on from the sideline of whatever sport they are participating in.

Phone: 0460 441 011


My name is Lisa and for the majority of my working life has been spent in customer service, apart from the years I spent at home raising my 2 boys – who are “suddenly” young adults.

I have had the pleasure of knowing Ali for all of my adult life, we became friends working at my very first job many years ago and have stayed close friends ever since.

I have known Tiana, Renee and Stacey since they were born, watched them grow into beautiful, happy, loving young adults, I love my visits from Sydney to stay with them all any chance I can.

I have a Certificate IV in Accounting and Bookkeeping, a passion for live music and I love to be near the water.

I feel very lucky to work in the Lavender Plan Management family, Ali has created such a special work environment, we all love working together, supporting and guiding each other wherever we can.

We all enjoy socialising together and can find any excuse for a party.


Hi Im Karen and after working in customer service for over thirty-five years, and with three adult children I decided it was time to take a different direction in my career path, thus joined the team at Lavender Plan Management. It has been a privilege and an honour to be a part of this wonderful team. In my previous position I had many roles including rostering and managing staff, office and payroll duties and have a Cert IV Accounting and Bookkeeping.

In my last role, I was working with Ali and met her girls not thinking in my wildest dream that I would end up one day working for Ali at Lavender Plan Management. Whilst working with Ali one day in my previous position, my daughter happened to come into the store for a visit with her second baby. Both Ali and my daughter recognized each other straight away, as my daughter was once a carer for Ali’s girls – such a beautiful connection to have neither of us knew until that day. It has been amazing to be able to watch the girls grow into confident adults not only for me, but also for my own daughter.

In my role at Lavender, I love the fact that I am in the background working and helping the team so that they are able to assist people with their questions, needs and guidance required to be able to navigate the system. As a mother (and grandmother), it can be challenging when you sense that a family member may require additional support. This role has also motivated me to guide my own daughter in seeking appropriate support for her child, who has since been diagnosed with ADHD and Autism.


Hi I’m Shelby and I have Diplomas in Business and Management, I have immersed myself in the world of administration for the past 4 years. My diverse skill set enables me to tackle administrative challenges with confidence.

I consider myself incredibly fortunate to be part of the warm and welcoming team at Lavender Plan Management. Working with these friendly faces is an absolute delight, and together, we create an environment that fosters collaboration and mutual support. At Lavender we provide exceptional plan management services and I love assisting our beautiful clients on their journey. As a dedicated member of the Lavender Team I am committed to going above and beyond to ensure our clients receive the support they deserve. Empowering them to achieve their goals and witness their progress is incredibly rewarding, and I take great pride in being a part of their success.

Outside of work, I find joy in spending quality time with my family and my horses on our farm.

Phone: 0407 553 121


Hi I’m Kylie and I have 8 years experience in customer service. My qualifications include Cert IV in Accounting and Bookkeeping, Cert III in Business and Cert III in Business Administration

I love working for Lavender because it keeps my brain active and our team are an awesome group of people who fill the day with laughter and support.

I’m also a mum of three amazing kids!


Hi I’m Katrina and I have worked in the customer service industry for over 30 years, I have an Advanced Cert in Office Administration, Cert IV in Business Management and an Advanced Certificate in Property Agency. I have known Ali, Paul, Tiana, Renee and Stacey for the past 8 years from living locally and socialising in the community. My passion has always been to help and assist people.

I am married with 3 daughters and a grand-daughter, we have a beautiful family that I adore and spend a lot of time with. We live on 5 acres and have lots of animals, we love our horses, dogs, chooks, cat and all the wildlife on our property. We love to go on holidays and on weekends we enjoy going out for dinner, paddle boarding, horse riding, four-wheel driving, going to the beach and volunteering to help others.

Phone: 0472 769 592


HI I’m Teneale and I have a passion for helping others. My background has been in caring for elderly individuals and those with disabilities – with over 20 years of experience in this realm, both in my personal life and professional career. Along with over 15 years in customer service industry I have honed my interpersonal and communication skills, enabling me to connect with my participants and level of understanding of their needs not just as their Plan Manager also as a carer.

My qualifications are diverse with extensive experience in various fields. I hold a Cert IV in Accounting and Bookkeeping, a Cert IV in Business Management and a Cert IV in Community Services.

My family is a huge part of who I am. I am a mum of 3 boys, who keep me on my toes with their own challenges and passions and this gives me understanding from a parent view point of how the NDIS works having two sons with NDIS plans themselves.

Lavender is the perfect fit for my passion, values and experience. Our work environment feels like a family where everyone is dedicated to making a difference in the lives of others.

Phone: 0474 852 499


Hi, I’m Cass and I have been working in customer service since I was able to get a job and I have loved it. I have also spent time as a Support Worker. I’ve known Ali, Paul, Tiana, Renee, and Stacey for 15 years now as Tiana and I became best friends when they moved to my town and started at my primary school.

Over the years I’ve done many courses and hold a Cert IV in Bookkeeping and Accounting and a Diploma in Business Administration.

I’m married and a mum of one sweet little boy whom I adore so much. I also have a brother that has a disability which is one of the reasons I love my job so much.

Phone: 0488 792 606


Hi I’m Lyn and I have been in administration and accounts most of my working life, having worked in the agricultural sector, banking, real estate and corporate sectors and -my real passion – small business. I have been extremely lucky to have worked in regional Victoria, as well as in Melbourne, the Barossa Valley in South Australia and regional NSW. Port Stephens is a beautiful part of the world to call “Home” and “Office”.

What I love most about working for Lavender Plan Management is – I love the “Team”, I work with the most amazing team. I love the participants and their support network, I love seeing people reaching their full potential with the services and supports that are available to them.

In my role within Admin and Accounts – my motto is: “There are no problems, only solutions” There is always a way to figure things out, sometimes it doesn’t go the way we want, because of constraints or guidelines or legislation but at least we can have a firm answer and that – in itself – is a solution. I am in the final stages of my Cert IV in Accounting and Bookkeeping.

Living in the Port Stephens area with my Husband we love exploring, camping, fishing & crabbing in our tinny and photographing the beautiful landscapes, flora and fauna. We are surrounded by stunning beaches and the peaceful Myall Lakes, we are spoiled by stunning rural landscapes and the Barrington Mountains. We love our days with our furry (& fin) family, our dog, cat, rabbit, chickens and tropical fish and time in our garden. We both love time with our families that are spread across Qld, Regional NSW and Regional Vic. Sometimes it’s a driving holiday to see them or a flight from Newcastle, either way we are very fortunate to have them all in our lives.

Phone: 0473 101 652


Hi im Ashlee and I am a passionate professional with over 10 years of experience working in the field of medical administration.

I hold a Cert IV in Accounting & Bookkeeping and a Cert III in Business administration.

I take immense pride in being part of the supportive Lavender Family, who are dedicated to empowering clients to achieve their NIDS goals. I believe that every individual deserves the opportunity to lead fulfilling lives and I am committed to providing support to make that happen.
When I’m not working you will find me spending time with my family riding motorbikes & chasing after a toddler.

Phone: 0477 287 850


NDIS Registered Provider and ABA member

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